index
Claim 10% discount on re-order Shop now

Shipping policy

Thank you for shopping at I-Zelt. We are committed to delivering your order safely and promptly. Please read our shipping policy to understand how your order will be processed and delivered.

1. Shipping Locations

We currently offer shipping across Pakistan. For international delivery requests, please contact our customer support team prior to placing your order.

2. Order Processing Time

  • All orders are processed within 1–3 business days after receiving payment confirmation.

  • Orders are not shipped or delivered on Sundays or public holidays.

  • In case of high order volume, there may be slight delays. We will notify you via email or phone if your order is affected.

3. Estimated Delivery Time

  • Standard Delivery: 3–7 business days

  • Remote Areas: May take up to 10 business days

Note: Delivery timelines are estimates and may vary based on your location and courier service availability.

4. Shipping Charges

  • Flat Shipping Rate: PKR [Insert Flat Rate] on all orders

  • Free Shipping: On orders above PKR [Insert Amount]

Shipping costs (if applicable) will be displayed at checkout before you complete your purchase.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email or SMS with a tracking number to monitor the status of your delivery.

6. Delivery Partners

We partner with trusted courier services such as Leopard Courier, TCS, and Trax to ensure reliable delivery across Pakistan.

7. Order Issues or Delays

If you do not receive your order within the expected delivery timeframe, or if there is an issue with your parcel, please contact us at:

📧 Email: customercare@izelt.com
📞 Phone: +92 319 6819996

We’ll be happy to assist you.

8. Incorrect Address or Non-Delivery

Please ensure your shipping address is correct at the time of placing the order. I-Zelt is not responsible for orders delayed or returned due to incorrect or incomplete addresses.

9. Packaging

All items are carefully packaged to ensure they reach you in perfect condition. In the rare event that your package arrives damaged, please contact us immediately with photos.

Verified